Shipping policy
Shipping Policy
Last updated: June 14, 2026
Fekra is committed to delivering your orders quickly, safely, and reliably. Below you'll find detailed information about our shipping methods, costs, and delivery times.
1. Shipping Methods
- Within Kuwait: Local delivery handled by our own Fekra company drivers.
- International (GCC, Iraq, Europe): Handled in cooperation with trusted global shipping carriers (IW Express and partners).
2. Delivery Times
| Destination | Estimated Delivery Time |
|---|---|
| Kuwait (Local) | 1 – 2 business days |
| Saudi Arabia, UAE, Qatar, Bahrain, Oman | 3 – 5 business days |
| Iraq | 5 – 7 business days |
| Europe | 5 – 7 business days |
Note: Delivery times may vary during holidays, weekends, or due to customs clearance.
3. Shipping Costs
Shipping fees are calculated based on:
- Destination country and region
- Total weight and quantity of the order
- Package dimensions
The exact shipping cost will be displayed at checkout before payment is confirmed.
4. Supported Countries
We currently ship to the following destinations through our website checkout:
- Kuwait — all governorates
- GCC Countries — Saudi Arabia, United Arab Emirates, Qatar, Bahrain, Oman
- Iraq — nationwide delivery
- Europe — selected countries
For special orders or bulk inquiries, customers can also reach us via WhatsApp at +965 9090 6787.
5. Order Tracking
Once your order ships, you will receive:
- A confirmation email with your order details.
- A tracking number (for international orders) to monitor your shipment.
- SMS or WhatsApp updates (for Kuwait orders) before delivery.
6. Customs Duties & Taxes
For international orders:
- Customs duties, taxes, and VAT are collected by the destination country upon delivery.
- These charges are the responsibility of the customer and are not included in the shipping cost shown at checkout.
- Please check with your local customs office for applicable rates before placing an order.
7. Failed Delivery
If a delivery attempt fails (no one available, incorrect address, refused package):
- Our team will contact you to reschedule delivery.
- Up to 2 redelivery attempts will be made at no additional cost.
- If all attempts fail, the order may be returned to our warehouse and the customer will be responsible for return shipping fees.
8. Order Processing Time
Orders are typically processed within 1-2 business days after payment confirmation. Orders placed on Fridays or holidays will be processed the next business day.
9. Important Notes
- We currently do not offer free shipping.
- Shipping times do not include weekends and public holidays.
- Fekra is not responsible for delays caused by carriers, customs, or weather conditions.
Contact Us
For any shipping inquiries, please contact us:
- Phone/WhatsApp: +965 9090 6787
- Email: fekraoffic@gmail.com
- Address: Al-Rehab Complex, Tunisia St., M Floor, Office 78A8, Hawalli, 20007, Kuwait